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CRANE SALES INSTALLATION & BODYBUILDING
Through our network of Main Dealers and engineering partners we offer a 'one stop shop' solution to crane installation and bodybuilding. The one stop shop approach reduces costs and ensures on-time and on-specification delivery. Each of our partners has a long association with Fassi UK and has an extensive experience of Fassi crane installations.
AFTER-SALES SUPPORT Local service
With six Main Dealers, 15 approved service points and 80 service engineers, your business is in safe hands with Fassi UK's service and support. We run ongoing service engineer training courses so by choosing to have your crane maintained by one of our Main Dealers or service points you are in the hands of the experts. Together they form a comprehensive national network, offering local support. Wherever you are.
Helpdesk single point of contact
Our telephone helpdesk offers a single point of contact for all Fassi assistance - no being passed from one department to the next. Our helpdesk team log every call for assistance and manage it through to successful conclusion. And out of office hours, we offer an emergency call back facility. Just call 01926 889779. (www.fassicat.com)
Preventative Maintenance Contracts
Having your Fassi crane regularly serviced ensures maximum operational reliability and longevity. A preventative maintenance contract is an effective way to budget your service costs. It also gives you the peace of mind that your crane is being maintained at our recommended service intervals (ensuring that your warranty remains in force) and in accordance with PUWER-LOLER regulations. Please click here to download our maintenance contracts brochure for more information.
Spare parts
At our Warwick warehouse we carry fast moving stock for next day delivery. Our Main Dealers also hold key stock items for same day breakdown repair. Finally, for all other items our European parts distribution centre operates at 95% availability on over 16,000 lines for 24-48hr delivery. Please contact our parts team on 01926-889779 from Monday to Friday 9am to 5pm.
To access the Fassi on-line parts catalogue go to www.fassicat.com. Simply enter the crane model and serial number to access the relevant pages for that crane. OPERATOR TRAINING We can provide training and certification of your operators to the accepted industry standard, set by ALLMI (Association of Lorry Loader Manufacturers and Importers). This can be carried out on-site or at our Main Dealer's premises.
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